LK
Leeando K
1 reviews | Active since Mar 2022
01 May 2022, 11:15
Useless unprofessional staff!!! Who ****** can't keep in touch with clients!!! What's the use having a policy when it cost u more to do a damn claim!!!
I have taken out 6 Tyre gaurd policies with this useless unprofessional company. Poor customer service. Logged a claim in March till now still waiting for feedback. Was told on the 19th of April by end of business on that day I Will receive feedback. useless company with useless staff.
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Bidvest Insurance's replyOfficial
03 May 2022, 07:40Dear Leeando,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service.
I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply03 May 2022, 07:40
Official
Dear Leeando,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service.
I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team