DK
Dimakatso K
1 reviews | Active since Dec 2017
17 Jan 2019, 11:46
Useless Service - Bidvest
My Mothers Car is insured with this Company , and i must say they are the worst infact terrible when having to take your car in for service . They advised me that they do not pay they invoices on the day that your car gets serviced instead pay days later . The Garage will not release my Mothers car up untill they have received proof of payment from these people . Now my Mom is supposed to stay away from work due to no transport available until the bill is settled and the car can be released.
What Nonsense , i need to change this insurance ASAP
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Replies (2)
Bidvest Insurance's replyOfficial
17 Jan 2019, 12:13Dear Ms Komako,
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
Bidvest Insurance's reply17 Jan 2019, 12:13
Official
Dear Ms Komako,
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
We acknowledge receipt of your review and thank you for bringing the matter to our attention.
We are sorry to hear of your dissatisfaction with the claims process. The matter has been allocated to an administrator for investigation and urgent feedback.
We trust that you find the above in order.
Kind Regards
The Complaints Team
Bidvest Insurance's replyOfficial
18 Jan 2019, 07:57Dear Ms Komako
Thank you for allowing us the opportunity to investigate the matter and respond.
We confirm that a detailed response has been sent to the email address that we have on our system.
We will proceed to close the matter on our side.
Kind Regards
Rashika Dayanund
The Complaints Team
Thank you for allowing us the opportunity to investigate the matter and respond.
We confirm that a detailed response has been sent to the email address that we have on our system.
We will proceed to close the matter on our side.
Kind Regards
Rashika Dayanund
The Complaints Team
Bidvest Insurance's reply18 Jan 2019, 07:57
Official
Dear Ms Komako
Thank you for allowing us the opportunity to investigate the matter and respond.
We confirm that a detailed response has been sent to the email address that we have on our system.
We will proceed to close the matter on our side.
Kind Regards
Rashika Dayanund
The Complaints Team
Thank you for allowing us the opportunity to investigate the matter and respond.
We confirm that a detailed response has been sent to the email address that we have on our system.
We will proceed to close the matter on our side.
Kind Regards
Rashika Dayanund
The Complaints Team