Useless Policy

I recently made a claim from Bidvest for my Tyres i logged a claim on the 5th Feb from there it was back and forth emails asking me to amend docs or send more pictures which were already send to them but because they dont read their emails they will be asking you for the same things one by one . they dont call you but only communicate via emails only when you sent an email to complain thats when you will receive a call from their team to asisst and tell you one document is still missing on their policy they advised a claim is approved in 48hrs but for me that wasn't the case i only got a decline feedback on the 21st Feb A decline which was nonsense they will come up with stories like your tyres where damaged due to no maintenance on your car but you tell them the car was well maintained they are just a useless **** milking us money for things they wont assist you with, You will pay your monthly premiums but when its time for them to pay they will come up with stories to make sure they don't pay at all useless insurance to join i wouldn't advise anyone to join their trye and rim policies .