Unresolved Tyre Angel Claim — Poor Communication and Unreasonable Documentation Request

I am writing to express my disappointment with Bidvest Insurance (Tyre Angel) regarding the handling of my tyre claim.

After being involved in an accident, I took my vehicle to Tiger Wheel & Tyre (Vincent) for assessment and replacement. They fitted new tyres and a rim and assisted me in submitting a claim to Bidvest Insurance along with the required photos of the damage.

On 11 September 2025, I received an email from *** (Ref: *** – Loyiso Ndaba) requesting additional pictures — specifically:

“Side by side picture of both tyres in 1 picture showing clear damages to both tyres. Side by side picture of both tyres in 1 picture showing full tread surface of both tyres.”

This request came after the tyres had already been replaced and discarded by Tiger Wheel & Tyre, as there had been no prior indication that such specific photographs were needed. The initial submission included all the required documentation and photos as per the store’s usual process.

Since then, I have received no further communication from Bidvest Insurance. There has been no confirmation, no update, and no official outcome regarding whether my claim has been accepted or declined — despite the fact that all necessary information was provided promptly.

This delay and lack of follow-up are unacceptable. I have paid for the tyres and rim out of pocket, followed the correct procedure, and submitted everything required. It is unfair for Bidvest Insurance to remain silent or to request additional evidence that could not possibly be provided after the fact.

I am requesting:

A formal response and update on the outcome of my claim (Ref: ***).

A reconsideration of my claim based on the existing documentation provided by Tiger Wheel & Tyre.

An explanation as to why I was not informed earlier about the specific picture requirements.

A resolution or reimbur*****t for the claim, as per my Tyre Angel policy.

I have been a loyal customer and expect fair, transparent, and timely service, which unfortunately has not been the case here.

Name: Loyiso Ndaba Contact Details: *** / *** Claim Reference: *** Date of Claim: September 2025 Service Centre: Tiger Wheel & Tyre, Vincent