Unfair claim rejection and exhausting, unreasonable process

I am extremely disappointed with the service I received from this insurance company regarding a tyre claim. I reported that my tyres were leaking and instead of being assisted, I was subjected to an unnecessarily long and frustrating process. I was required to complete multiple forms, write affidavits, and repeatedly submit information. To make matters worse, I was asked to provide the exact location where my tyre was punctured ,an unrealistic and unreasonable expectation, as tyre damage often happens unknowingly and leaks develop over time. Despite fully cooperating and providing everything requested, my claim for new tyres was ultimately rejected. This is unacceptable, especially considering that I pay my premiums on time and have never missed a single payment. As a loyal and compliant client, I expected fair treatment, not obstacles designed to avoid paying out a claim. Due to the way this matter has been handled, I will be escalating the issue and seeking legal advice, as I do not believe this process aligns with fair customer service or the purpose of having insurance. I would strongly caution others to think carefully before trusting this company, as this experience has been time consuming, stressful, and deeply disappointing.