Unacceptable Service Response Delay

Dear Bidvest Customer Service Representative,

Honestly, this is getting ridiculous. Once again, you guys are playing games with me and it's getting old, fast. You asked for photos of the police statement and I sent them. What do I get in return? Radio silence.

It's been almost four damn days and I still haven't heard back from any of you. Your service is far from what is expected from a reputable company like Bidvest. In case you've forgotten, this is concerning the tyre issue I reported.

This level of unresponsiveness is unacceptable. Can someone there get their act together and respond?

Yours in frustration,