Tyres Claims

Tyre Claims- on 29 April 2025 I logged a claim which the response took more then 5 days for a response, I was told to go back to Tiger wheel for the second time for the images as they not showing, I did go back then on Sunday morning received a sms stating that should send the outstanding documents then on Monday the 5th May 2025, I called again to ask what's really going on here, I've been leaving messages and emails with no response then on Monday I told that agent that I won't drop the phone till I get a response on my claim then that agent advice I take again pictures use my phone, I told her I lost my phone while I was stuck on the road, I don't have a phone which has a camera then she advice that she also can't see on those images, then she advice me that the person evaluation the claim will response shortly. Just few minutes after hang the phone, I received an email stating that they only paid 60% of the invoice. I called them again to ask if Why I am being crucified by the regarding the video and pictures. ********* and unprofessional. To anyone buying a car from VW be careful regarding such insurance being add on the car insurance, hoping if I had known such a Bidvest most rude and ************* people, who don't care about the safety of their customers!!!! The invoice from Tyres Wheel is R2 500 but the ************* insurance only paid 60% which R1 648.47 Which means the outstanding amount must be paid by me which is R800 Bad service!!!