SM
Sanelisiwe M
1 reviews | Active since Apr 2019
11 Feb 2022, 15:35
Tyre insurance claim
I have submitted a tyre claim with bidvest insurance and guess what today its 11th Feb 2022 i still don't have any outcome on my claim. I have been calling sending emails there is Just no response but they never fail to debit my account. That bidvest tyre insurance its a **** please make a different Choice if you need tyre insurance service provider.
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Replies (5)0
Replies (5)
Bidvest Insurance's replyOfficial
11 Feb 2022, 15:45Dear Sanelisiwe,
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
I will make contact with you directly.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply11 Feb 2022, 15:45
Official
Dear Sanelisiwe,
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
We are very sorry to hear that our service has not met your expectations. Whilst we understand how frustrated you must be, please allow us the opportunity to address the issue you’ve raised.
I will make contact with you directly.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
SM
Sanelisiwe M's updateReviewer Update
11 Feb 2022, 15:51Same response i got when i made a phone call about a week ago but that was not fulfilled. This claim dates back to 2021,just a tyre claim thats taking you so long. Please do make it clear when you are no longer interested in covering Me there's a lot of other services providers out there.
SM
Sanelisiwe M's update11 Feb 2022, 15:51
Reviewer Update
Same response i got when i made a phone call about a week ago but that was not fulfilled. This claim dates back to 2021,just a tyre claim thats taking you so long. Please do make it clear when you are no longer interested in covering Me there's a lot of other services providers out there.
Bidvest Insurance's replyOfficial
11 Feb 2022, 16:48 Dear Sanelisiwe,
Thank you for taking our call and allowing us the opportunity to address the issues you have raised - we will await the documents outstanding to enable us to finalize your claim.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply11 Feb 2022, 16:48
Official
Dear Sanelisiwe,
Thank you for taking our call and allowing us the opportunity to address the issues you have raised - we will await the documents outstanding to enable us to finalize your claim.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
SM
Sanelisiwe M's updateReviewer Update
16 Feb 2022, 09:57My claim has been processed and approved thank you for your timely response this time around. I hope that the service will improve so that next time i dont have to first submit a complaint for my claim to be attended to. I can not go without noting service i recieved from Thabani Khwela, it was quick, delivered as promised and He followed up appropriately. Unlike Ntokozo Mkhize that decided to ignore my emails as He or She no longer works for Bidvest.
SM
Sanelisiwe M's update16 Feb 2022, 09:57
Reviewer Update
My claim has been processed and approved thank you for your timely response this time around. I hope that the service will improve so that next time i dont have to first submit a complaint for my claim to be attended to. I can not go without noting service i recieved from Thabani Khwela, it was quick, delivered as promised and He followed up appropriately. Unlike Ntokozo Mkhize that decided to ignore my emails as He or She no longer works for Bidvest.
Bidvest Insurance's replyOfficial
16 Feb 2022, 13:35Dear Sanelisiwe,
We are glad to have resolved the issues you raised and again apologize for any inconvenience caused. We will continue to do our best to provide an exceptional service.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply16 Feb 2022, 13:35
Official
Dear Sanelisiwe,
We are glad to have resolved the issues you raised and again apologize for any inconvenience caused. We will continue to do our best to provide an exceptional service.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team