TYRE DEVIL

This is my second complaint about Bidvest Insurance's appalling service. The situation continues to deteriorate, demonstrating a pattern of poor customer service and questionable business practices. Latest Issues:

Called on Saturday to submit a claim - spoke with Luthando for over 20 minutes in a frustrating back-and-forth process They claim my email address is incorrect, despite:

Using the same email address since policy inception Successfully receiving my policy documents at this email All previous correspondence working fine

Current Situation:

7 days have passed, still no claim documents Requested policy cancellation due to poor service No response to cancellation request Cannot get straight answers from anyone

This follows my previous issues with Bidvest where:

They misrepresented policy terms during sales Made multiple unnecessary demands for tyre center visits Offered unexplained reduced settlement Ignored safety concerns about damaged tyres

WARNING TO POTENTIAL CUSTOMERS: If you're considering Bidvest Insurance, be prepared for:

Endless runarounds Basic administrative incompetence Poor communication Resistance to processing claims Ignored cancellation requests

I've now been forced to escalate this matter to both the FAIS Ombudsman and Short-term Insurance Ombudsman. Will update this review as the situation develops.