KG
Kenaleone G
1 reviews | Active since Dec 2020
20 Jun 2022, 11:53
Tyre Claims
Siduduzo Mngomezulu was very swift and helpful and ensured my claim was resolved promptly.
Prior to that the service has been bad and your agents keep lagging and don’t really offer the full information off the bat. It’s almost 3 months later that I’ve had challenges with the claim and I don’t think your initiative to digitise your processes is streamlined accordingly. Way better can be done.
Again a bit thank you to Siduduzo Mngomezulu who resolved me issue in a matter of minutes. If she can do that… surely it’s possible and should continue. She deserves a promotion too.
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Replies (1)Bidvest Insurance's replyOfficial
20 Jun 2022, 17:21Dear Kenaleone,
Thank you for your feedback, we will pass your compliment along to Siduduzo. We are however concerned regarding the service issues you experienced and will contact you to get more information to enable us to improve our service.
Warm regards,
The Bidvest Insurance Team
Bidvest Insurance's reply20 Jun 2022, 17:21
Official
Dear Kenaleone,
Thank you for your feedback, we will pass your compliment along to Siduduzo. We are however concerned regarding the service issues you experienced and will contact you to get more information to enable us to improve our service.
Warm regards,
The Bidvest Insurance Team
