EB
Esther B
1 reviews | Active since Jun 2013
21 Dec 2021, 21:22
Tyre claim not processed in 2 weeks
Submitted a TYRE and Rim claim on 9 December 2021 but to date have not been processed. I called 2x and all I get are promises. They do not answer emails. I have sent email to cancel the insurance. BAD SERVICE.
Helpful (0)
Replies (1)0
Replies (1)
Bidvest Insurance's replyOfficial
22 Dec 2021, 08:05Dear Ms Blos,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service.
I will make contact with you directly to resolve the matter.
Warm regards, B. NtanziThe Bidvest Insurance Complaints Team
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service.
I will make contact with you directly to resolve the matter.
Warm regards, B. NtanziThe Bidvest Insurance Complaints Team
Bidvest Insurance's reply22 Dec 2021, 08:05
Official
Dear Ms Blos,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service.
I will make contact with you directly to resolve the matter.
Warm regards, B. NtanziThe Bidvest Insurance Complaints Team
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service.
I will make contact with you directly to resolve the matter.
Warm regards, B. NtanziThe Bidvest Insurance Complaints Team