Tyre claim not approved for more than two months

I have logged a claim with bidvest tyre claim since April till today it has not been approved. I'm truly not satisfied with the service because each time I call to follow up they tell me some pictures are short and I kept sending them multiple times all pictures they needed. I don't get their response only the email auto response and when I call them they have no clue about emails I sent them. This is money and time consuming, each month they receive their debit but they fail to do their job and adhere to their moto. My account number is B ********** 701. It seems like they have no one who checks their Turn around times per case nor update claims per emails.