LT
Laurence T

1 reviews | Active since Jan 2022

12 Jan 2022, 11:02

Tyre claim

The agent Micael Naicker's service was great however, the outcome of the assessment of the tyre by the assessor leaves much to be desired. The assessor deliberately downgraded the outcome measured by the tyre gauge from 6mm to 5mm to reduce the portion of settlement by the insurer from a possible 90% to 70% pro rata. And the settlement amount of R1400 reached is not the 70% of R2400 which is the cost of the tyre

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply12 Jan 2022, 12:22
Official
 Dear Laurence,
We are sorry to hear that you are unhappy with the outcome of your claim. Our claims team process all claims in adherence to the terms and conditions of the policy but I will look into this particular issue for you. 

I will contact you shortly to resolve the matter. 

Yours sincerely, 
B. Ntanzi
The Bidvest Insurance Complaints Team