Tyre Claim

I am extremely disappointed with how Bidvest has handled my Tyre claim, i registered the claim on Friday 26 September 2025 and submitted all relevant documents they required. they came back to me on Monday and said my affidavit has no date and location of the incident, I did a new one and submitted on Monday, I have since been calling their loud background noise call Centre and I was told "There is no need for me to call daily" their Turn Around Time is 48 hours but I am not yet assisted. I called today 03/10/2025 and I am told that their systems are down. Their call Centre agents are hostile and speak to customers however they please!