Tyre Angel of darkness - claim nightmare

I have had the most excruciatingly painful, slow, and confusing claims experience on this "Tyre Angel" policy. I submitted my claim information on 20th May 2025, got an sms on 22nd May that it was approved for R913.08 incl VAT, which was shocking considering the quote was R2594.08 incl VAT and R1197.46 for the rim. I called on the 28th of May seeking clarity and a breakdown of the settlement and asked to be settled direct instead of TWT since the claim isnt settled in full, I was told someone would come back to me, no one did so i sent an email on the 31st outlining my concerns and expectations going forward, no one responded or called. Today the 10th June, I receive a call from Thobeka to try and "address my concerns", she not only left me completely appalled by your calculations but also more confused, shocked, and dissatisfied. She was not empathetic, was not apologetic for the 0 service i have received, and could not explain why it has taken 12 days since my call on the 28th for someone to come back. On my email I had also asked they listen to the sales call as the way the claim is handled is not aligned to what was sold to me, Thobeka, who took time off her busy day to address a layman, told me that was a different department. Tell me why Thobeka called when she could not address all my concerns 12 days later. The least you could do is a cash in Lieu so i can use a service provider of choice when you are paying so little and excluding some items, which by the way is not putting me in the same financial position i was in prior to the loss an an insurance claim should. I am very disappointed. But again, you want me to go to other service providers, get more quotes, or pay for repairs and claim back, why waste my time so much when you have already wasted my money? Here is another idea to help you out, reinstate my policy which you have cancelled because that is what you would rather do than retain a client by giving them a service; then void the whole cover and refund my premiums.