Tyre Angel Claim Problems

I was exceedingly displeased interacting with Bidvest regarding my tyre insurance claim. It was probably my worst customer service experience to date. Martha was the only light at the end of the entire ordeal. She was the only one who made sure that my issue was resolved. I had spoken to over 10 agents over 14 phone calls and over 40 minutes being placed on hold. I’ll reiterate, Martha is the only reason I didn’t cancel my policy today. Bidvest, please do better. One single person took me seriously enough to cut her lunch break short to get back to the office and call me back. Thank you Martha. Your work ethic is impeccable. Bidvest gets a 1 star rating from me but you get an easy 10. I hope you either get a promotion or leave for a better employer.