KK
Kelvin K

1 reviews | Active since Jan 2020

25 May 2022, 10:41

Tyre Angel

2 years ago I took the tyre angel policy with bidvest to cover myself in an unfortunate event on the road should my tyres and rims get damaged, last year I logged a claim went to tyremart Braamfontein did all the inspections and everything waited for feedback for a couple of days no response ended up replacing the tyre myself with my own money unhappy as I am I decided to give them the benefit of a doubt and continue with the policy.

Currently I hit a pothole and my tyres have bubbles, reading the reviews on here I see a whole lot of people struggle with the same issue regarding bubbles caused by potholes. I took the policy after seeing an ad that they cover bubbles but the contract has wording that they do not cover bubbles and bulges.

What constitutes a pothole damage ? These bubbles are irreparable damage caused by potholes, I can foresee the run around I’m gonna go through I now regret taking this policy, they’ve successfully debited me for more than 2 years and I’ve never had a claim for anything. Worried that the cover that’s supposed to help me is just useless to me in my time of need.

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Replies (3)
Bidvest Insurance
Bidvest Insurance's reply25 May 2022, 11:21
Official
Dear Kelvin,

We are sorry that you are unhappy with the outcome of your claim because we do try our best to delight as many customers as possible. 

I will make contact with you directly so we can resolve the matter. 

Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
KK
Kelvin K's update25 May 2022, 13:37
Reviewer Update
Query was attended to by Bono Ntanzi who has been great help thus far, I really appreciate what he’s done.

Bidvest Insurance
Bidvest Insurance's reply25 May 2022, 15:47
Official
Dear Kelvin,

Thank you for your feedback, we are happy to hear that Bono provided great service, and will also pass the message along to him. 

Warm regards,
The Bidvest Insurance Team