TT
Thabang T
1 reviews | Active since May 2022
08 Nov 2022, 07:48
Tyre and rim claim
My claim was declined due to I did not provide a leak test for the tyre I was claiming. It was not mentioned on the terms and conditions that the leak test is required when you are putting the claim for the leaking tyre and you have to do it from your own pocket.
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Bidvest Insurance's replyOfficial
08 Nov 2022, 08:23Dear Thabang,
Thank you for your feedback.
We are sorry to hear that you are unhappy with the claims process. Information regarding the cause of failure of the tyre is required in order for your claim to be processed. We are concerned that you are being charged for a leak test as repairers do not usually charge for this, your claims assessor will make contact with you to discuss this further.
Yours sincerely,
The Bidvest Insurance Team
Thank you for your feedback.
We are sorry to hear that you are unhappy with the claims process. Information regarding the cause of failure of the tyre is required in order for your claim to be processed. We are concerned that you are being charged for a leak test as repairers do not usually charge for this, your claims assessor will make contact with you to discuss this further.
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply08 Nov 2022, 08:23
Official
Dear Thabang,
Thank you for your feedback.
We are sorry to hear that you are unhappy with the claims process. Information regarding the cause of failure of the tyre is required in order for your claim to be processed. We are concerned that you are being charged for a leak test as repairers do not usually charge for this, your claims assessor will make contact with you to discuss this further.
Yours sincerely,
The Bidvest Insurance Team
Thank you for your feedback.
We are sorry to hear that you are unhappy with the claims process. Information regarding the cause of failure of the tyre is required in order for your claim to be processed. We are concerned that you are being charged for a leak test as repairers do not usually charge for this, your claims assessor will make contact with you to discuss this further.
Yours sincerely,
The Bidvest Insurance Team