This is my first step to make it known to the public

I have submitted a claim in October 2018 with quotations that had stipulations valid for 7 days. Yet the accesor had only come out to view the vehicle in December. Claim was awarded on January 18th but by this time the claim was awarded to 2 different companies Bluff tyres for tyre replacement and Jack's tyres for rim repairs these are acredited RMI dealers as I was requested to go to these people as the approved dealers were not close to me. To date I have not been sorted out and I had to park the vehicle off and use another until I can get them to have this repaired. They request a tax invoice in thier name but I am the policy owner surely this invoice shoud be addressed to me with my policy number which is then trackable to this company, also taking bnote that nobody issues a tax invoice without payment. So I have only 2 options is take the tyres to thier approved dealers which is in Pinetown or Durban or they cannot assist me. This is farmost the worst insurance companty I have ever dealt. People dont take insurance to pay for the repairs and then claim if this was the case it can be saved in an investment account and used when needed then who would need these insurance companies as we individuals make up thier existance. This claim process is not dealt with Bidvest but with IUA and when you request to speak to the insurance company direct I am told that I can only deal with them as they are the only people that works with the claims.