1 reviews | Active since Jun 2023
THEIR SERVICE IS NOT GREAT ATALL - THEY MUST STOP MISLEADING THEIR CUSTOMERS AND START ADDING VALUE TO THEIR SERVICES AND PRODUCTS THEY ARE OFFERING THEIR CLIENTS.
Hi everyone , I am utterly disgusted with the service received from Bidvest insurance.I took out my mechanical warranty in April 2023 , I was assisted by a bidvest consultant , that done my application online.My cover I took was R20.000 cover - so I was told by the consultant that assisted me.I tool my vehicle in to an accredited RMI APPROVED service centre in Port Elizabeth.My car has been there now for the 3 day , with no assistance from Bidvest.Secondly when the repair centre eventually got hold of Bidvest. I was told that they can only cover me up to R1000 , whereby I was told by bidvest consultant that assisted me , that I am taking a warranty out for a cover of R20.000.Bidvest has now cost me money , as i have been without my vehicle for 3 days now , as I use my vehicle as my tool for work purposes , to find out they can not assist me with my cover.Their consultant at BIDVEST mislead me , as a client , promising me the world to get me to sign up and when I needed bidvest to assist me with a cover , they refused to assist me.Their service is very bad guys , I expected way more from them. as I thought they are one of the best companies around in south africa , that will have my back if something had to occur with my vehicle - clearly not.PS - GUYS - PLEASE TAKE NOTE - BIDVEST HAS GIVEN ME THE MOST **** SERVICE YOU COULD THINK OFF - THEIR SERVICE IS NOT WHAT THEY SAY IT IS AS NOW I AM IN AN VERY UNCOMFORTABLE POSITION WITH REGARDS TO MY VEHICLE.
Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. We will contact you directly to address your concerns.
Warm regards,
The Bidvest Insurance Team
Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. We will contact you directly to address your concerns.
Warm regards,
The Bidvest Insurance Team
Regards
Bjorn
Regards
Bjorn
We are working on your complaint and will be in contact with you.
Warm regards,
The Bidvest Insurance Team
We are working on your complaint and will be in contact with you.
Warm regards,
The Bidvest Insurance Team
Thank you for taking our call earlier today. As discussed, Bidvest Insurance was not at fault and it was your repairer which caused the delay in providing the information required to assess your claim. We trust that this restores your trust in our service and we will provide you with a formal outcome regarding your complaint and the balance of your concerns after we have investigated.
Warm regards,
The Bidvest Insurance Team
Thank you for taking our call earlier today. As discussed, Bidvest Insurance was not at fault and it was your repairer which caused the delay in providing the information required to assess your claim. We trust that this restores your trust in our service and we will provide you with a formal outcome regarding your complaint and the balance of your concerns after we have investigated.
Warm regards,
The Bidvest Insurance Team
Regards
UNHAPPY CLIENT 🙁
Regards
UNHAPPY CLIENT 🙁
Thank you for your response. As advised, we will investigate and liaise with you directly.
Warm regards,
The Bidvest Insurance Team
Thank you for your response. As advised, we will investigate and liaise with you directly.
Warm regards,
The Bidvest Insurance Team
