The worst claim process and agents forgetting i am on hold and having chats while i wait

My experience with Bidvest Insurance has been incredibly frustrating.

I have been trying to resolve my tyre claim and have repeatedly provided the information requested. On 3 September I responded to further questions regarding the damage and supporting information. On 7 September I submitted additional images, the invoice and further supporting documents. By 10 September, I was again having to chase Bidvest simply for an update.

The bigger issue is the service. Agents have been unhelpful, feedback is poor, emails go unanswered and even the complaints function has been unresponsive. There appears to be no ownership or urgency, leaving the customer to constantly follow up.

Insurance is supposed to provide support when you need it. Instead, dealing with Bidvest has become the problem itself.

I expect Bidvest to take ownership of this complaint, provide a proper written response and resolve my claim without requiring further chasing from me.