Terrible Service and Communication from Bidvest Insurance

I am extremely disappointed with Bidvest Insurance. I have paid my premiums faithfully, but when it came time to claim for my tyres, the service has been nothing short of shocking.

Despite Tiger Wheel & Tyre Mount Edgecombe being extremely helpful and submitting all the required paperwork over two weeks ago, Bidvest has failed to provide any meaningful feedback. The communication has been terrible, and I’ve had to chase constantly without any proper response.

To make matters worse, Bidvest is making the process unnecessarily difficult by demanding receipts for old plug repairs, an unreasonable requirement that feels like a tactic to avoid paying a valid claim and this was not even a requirement for the claim.

I am 9 months pregnant and about to go on maternity leave. This ongoing delay has caused me immense stress, and I cannot risk driving a newborn in a car with unsafe tyres because Bidvest refuses to act. This is more than just bad service, it is negligent. The lack of communication, accountability, and basic customer care has left me with no confidence in Bidvest Insurance.