TAKES TIME TO PAY OFF

i took my car for service on thursday, the service administrator called them for claims, they lady did all they requested, but they could not tell the lady when are they going to pay, howe0ver the lady told them that they will not release my car if they have not made the payment, Bidvest did not pay the claim. Friday morning i got a call from there representatives and she asked me if i am happy with the service and i told her i do not know because i dont have the car, she told me they are releasing the payment, and to my suprise the0y did not pay , and the dealership could not release my car, and when i call them they told me that they money will reflect on monday, they could not even send me proof of payment, and i was told they can not do anything about it, its there procedure, they take 3working days without providing proof of payment.