yY
yvonnebw Y

1 reviews | Active since May 2017

30 May 2017, 09:08

SPAM SMS received every 10 minutes

<p>Hello Y, Has your vehicle done less than 250 000kms? Get mechanical Warranty Coverage from Bidvest. reply YES for a quote, NO to opt out. FSP44446</p> <p> </p> <p>I have been receiving this message every 10 minutes, since yesterday afternoon. Literally hundreds of sms's. I even opted out on a number of them but still they keep coming right up to this very minutes. This is definitely not the way to get my attention for possible business.</p> <p> </p> <p>Please remove me from your unsolicited marketing database immediately.</p> <p> </p> <p>Thank you!</p>

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Replies (3)
Bidvest Insurance
Bidvest Insurance's reply30 May 2017, 09:29
Official

Dear Ms Williams

We acknowledge receipt of your comments above. Thank you for bringing the matter to our attention.

Kindly note that we have escalated the matter to the Marketing team at Bidvest for urgent removal. Upon receipt of feedback, same will be provided to you via the email address that we have on record.

We trust that you find the above in order.

Kind Regards,

Fikile Marhwa

yY
yvonnebw Y's update30 May 2017, 15:02
Reviewer Update

Dear Fikile,

I am still receiving these sms's and will be posting this on all social media if this does not stop immediately.

Thank you

Bidvest Insurance
Bidvest Insurance's reply30 May 2017, 15:40
Official

Dear Ms Williams

Due to a system glitch through a 3rd party provider you have received multiple SMS's from us. The error has been rectified and you now have been removed from a further marketing communications.

unfortunately these messages you are receiving were transmitted prior to the system being shut down. Please accept our apologies and If you would still like to chat further please email us on ***.

we trust the above is in order.

Kind Regards

Fikile Marhwa