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TH

1 reviews | Active since Feb 2015

16 Oct 2018, 15:42

Shocking

Extremely disappointed that I must beg for feedback regarding a claim on my vehicle (warranty), firstly when the policy was sold, I was given incomplete and misleading information. I cant believe this is the way you deal with clients! shocking , when I follow up and ask for answers , I'm ignored. This will now be the second week that I am without a car. shocking, absolutely shocking, even after I have send requests to the complaints department.

Helpful (0)

Replies (20)

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Replies (20)

Bidvest Insurance's replyOfficial

16 Oct 2018, 16:24

Dear Ms Hendriks,

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

Kind Regards

IUA Complaints team

Best regards,

Bidvest Insurance's reply16 Oct 2018, 16:24

Official

Dear Ms Hendriks,

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

Kind Regards

IUA Complaints team

Best regards,

Bidvest Insurance's replyOfficial

19 Oct 2018, 17:24

Dear Ms Hendriks,

A detailed response was sent to your email address this afternoon.

Please review and let us know if we could be of further assistance.

Kind Regards

IUA Complaints Team

Best regards,

Bidvest Insurance's reply19 Oct 2018, 17:24

Official

Dear Ms Hendriks,

A detailed response was sent to your email address this afternoon.

Please review and let us know if we could be of further assistance.

Kind Regards

IUA Complaints Team

Best regards,

Bidvest Insurance's replyOfficial

19 Oct 2018, 17:24

Dear Ms Hendriks,

A detailed response was sent to your email address this afternoon.

Please review and let us know if we could be of further assistance.

Kind Regards

IUA Complaints Team

Best regards,

Bidvest Insurance's reply19 Oct 2018, 17:24

Official

Dear Ms Hendriks,

A detailed response was sent to your email address this afternoon.

Please review and let us know if we could be of further assistance.

Kind Regards

IUA Complaints Team

Best regards,

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 17:33

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's update23 Oct 2018, 17:33

Reviewer Update

It is Hendricks! How *********** can you be? I must always beg for feedback and even when you provide feedback it is still wrong or half done

TH

Tasneem H's updateReviewer Update

23 Oct 2018, 18:42

It is Hendricks! How *********** can you be? That is not a detailed response, it is thumb sucked, your sales department, quality assurance,claims and complaints department have failed to deliver. I have since responded to your apparant investigation and still haven't heard from you. Disgusted utterly disgusted

TH

Tasneem H's update23 Oct 2018, 18:42

Reviewer Update

It is Hendricks! How *********** can you be? That is not a detailed response, it is thumb sucked, your sales department, quality assurance,claims and complaints department have failed to deliver. I have since responded to your apparant investigation and still haven't heard from you. Disgusted utterly disgusted

Bidvest Insurance's replyOfficial

24 Oct 2018, 08:23

Dear Ms Hendricks

We acknowledge receipt of your comments. Kindly note that our office provided you with a detailed response on 19 October 2018. Your additional feedback will be reviewed and we will revert shortly.

We appreciate your patience in this regard.
Kind regards
IUA Business Solutions
Complaints Team

Best regards,

Bidvest Insurance's reply24 Oct 2018, 08:23

Official

Dear Ms Hendricks

We acknowledge receipt of your comments. Kindly note that our office provided you with a detailed response on 19 October 2018. Your additional feedback will be reviewed and we will revert shortly.

We appreciate your patience in this regard.
Kind regards
IUA Business Solutions
Complaints Team

Best regards,

Bidvest Insurance's replyOfficial

24 Oct 2018, 09:50

Dear Ms Hendriks

We acknowledge receipt of your comments.

Kindly note that our office provided you with a detailed response on 19 October 2018. The additional feedback will be reviewed and you will be provided with a further response.

We appreciate your patience in this regard.

Kind regards

IUA Business Solutions

Complaints Team

Best regards,

Bidvest Insurance's reply24 Oct 2018, 09:50

Official

Dear Ms Hendriks

We acknowledge receipt of your comments.

Kindly note that our office provided you with a detailed response on 19 October 2018. The additional feedback will be reviewed and you will be provided with a further response.

We appreciate your patience in this regard.

Kind regards

IUA Business Solutions

Complaints Team

Best regards,