Serious ***** Concern – Someone Attempting to Open Insurance Using My Licence Disk Number

Complaint: I received a call from Bidvest Insurance informing me that someone is trying to open an insurance policy using my licence disk number.

What is extremely concerning is that I already have an active insurance policy with Bidvest, yet the consultant informed me very casually that another person is insisting that the same licence disk number belongs to them.

This is a clear case of *****, and instead of providing proper assistance, the agent refused to share any details about the person making the claim and instead asked me to send my own licence disk for verification.

I find this unacceptable — it places me at even greater risk, as my private vehicle information is now clearly in circulation and potentially being used by another party.

I expect Bidvest to:

Investigate this incident urgently and confirm that my existing insurance policy and vehicle record are protected.

Escalate this to the ***** department and provide a case or reference number.

Confirm what measures are being taken to ensure that my licence details cannot be used by anyone else.

This situation has caused serious concern and needs immediate attention from Bidvest management.