****-Bidvest Tyre Angel: B***

I took out a Tyre Angel Cover for my Vehicle in December and I was given assurance that the Cover would be active immediately 3 days after the Debit order had gone through without any waiting periods and this was confirmed on the Call recording when taking out the cover. I then ensured that payments went though accordingly. An unfortunate event occurred on Monday the 11th January 2021 wherein impact with a Pothole resulted in Damage on the left side tyres on my Vehicle.

I then submitted a claim as per the assurance i had and to my surprise today i received feedback that the claim was rejected and the basis of the rejection are not aligned with the assurance i was given when taking the cover. Bidvest is now stating that there are waiting periods that were never communicated. I have not even received any policy documentation other than an sms stating my policy number. Furthermore i have not even recieved any policy documentation for me to review the T's and C's of the policy that would have at least made me aware.

I have been attempting communication to request the call recording for the policy and to challenge the decision based on their incompetence but to my surprise i am now being transferred across departments and the process is not helping me as the policy holder at this point. I hereby request that they review the recording from when they sold me the policy and make a better and informed decision.

It is very unfortunate that I have read the reviews regarding Bidvest and their mistreatment of their policy holders but chose to ignore the reviews as I thought they were well established in the Country and their service was above the hearsay. I am very disappointed and do not recommend anyone to any policy with them.

Tinyiko Marindi Policy Number: B*** ***