Regret making the change!

I am so disappointed with Bidvest Mechanical Warranty. You can never get a hold of them. Had a mechanical failure. Tried calling and tehy could not assist due to a technical error. Calls are not answered - Just spent over 30 min on hold for "admin". Have never received policy docs and really regret moving from my old policy. Now lets see if they keep their promises to cover because I cannot even get a hold of them