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selaotswe L
1 reviews | Active since Feb 2013
10 Feb 2022, 19:56
Refund Request
I cancelled my warranty policy last year september.This year early January they decided to debit my account.I requested a refund and it has been 2 months and it has not been done.There is always a story when iI phone.
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Insurance's replyOfficial
11 Feb 2022, 08:23Dear Selaotswe,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply11 Feb 2022, 08:23
Official
Dear Selaotswe,
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Thank you for your feedback regarding our service. Please know that your complaint will be given our full attention to ensure that we resolve the issue raised and we will use this as an opportunity to improve our customer service. I will make contact with you directly to resolve the matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
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selaotswe L's updateReviewer Update
17 Feb 2022, 05:18Up to this day the refund has not beendone
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selaotswe L's update17 Feb 2022, 05:18
Reviewer Update
Up to this day the refund has not beendone
Bidvest Insurance's replyOfficial
09 Mar 2022, 08:16Dear Selaotswe,
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team
Bidvest Insurance's reply09 Mar 2022, 08:16
Official
Dear Selaotswe,
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team
Thank you for your response, we do hope that this issue has been resolved.
Yours sincerely,
The Bidvest Insurance Team