Poor Service-No payment

Item: Bidvest Insurance
Rating: 1
Author: Pontsho M

I took my car for service on the 16th September 2021 even today the has not been released by the service Nissan department because Bidvest Insurance-Service Plan has not finalized payment yet. 😡🤬🤬. I spoke with the consultant on the floor they didn't manage to help. I requested to speak to the manager Charles he failed to help. I have told him my frustration that I am loosing on my business without having my bakkie for 5 days.

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Replies (1)

Bidvest Insurance's replyOfficial

01 Oct 2021, 16:44

Dear Pontsho Richard Malatji,

We acknowledge receipt of your review and we are sorry to hear of your dissatisfaction.

Please note that the matter has been allocated to a dedicated Complaints Resolution Officer who will investigate and provide feedback to you accordingly.

We may contact you should we require further information.

Kind Regards,
THE COMPLAINTS DEPARTMENT

Bidvest Insurance's reply01 Oct 2021, 16:44

Official