Poor service and no assistance

I am now truly shocked by the level of service or actual just giving a damn about helping a client.<br> I logged a claim on Monday morning regarding a cracked front window on my car, I am still waiting for it to be replaced. Being told on Monday someone will call me back, DID NOT HAPPEN! Called the claims department back and logged a claim, next day I follow up and nothing has been done. Because the person assisting me did not give the correct policy number through to get authorisation on the claim. person assisting saying that they will contact me back the same day to arrange replacement. So once again nothing happened. Then Wednesday morning (today) I call them again, and being put on hold for 4 times while left in total silence, call lasting for 18 minutes. Just for them to tell me again someone will contact me back to arrange the replacement within 5 minutes. It has now been 30 minutes and I have not received any call. And this is the expectancy of me to pay for this kind of service and replacement.<br> As an employee of the Bidvest group I am disgusted with the level of service and assist even the staff receive from this company. To move over to this insurance was a clear mistake.