Poor Service and Lack of Feedback on My Warranty Claim

I am extremely disappointed with the service I’ve received from Bidvest Warranty. I logged a warranty claim (Claim Number: ‪‪‪***) more than two weeks ago, and to date, I have not received any feedback on whether my claim has been approved or not.

I submitted all the required documents as requested, but there has been no communication or follow-up from Bidvest since then. Due to the delay, I had to use my own money to release my car from the dealer, which is very unfair considering the vehicle is covered under the warranty.

This kind of service is unacceptable. Customers should not have to struggle to get updates or spend their own money for something that should be handled under a valid warranty.

I am requesting that my claim be escalated urgently and that someone from Bidvest contacts me to provide clarity and resolve this matter as soon as possible.

Claim Number: ‪‪‪*** Name: Sibusiso Nkosi