Poor service

<p>I write this communiqué with great displeasure and resentment of a great reputable company like you. I suppose almost every organisation aspire to render an impeccable and flawless service to its clients. Some firms accentuate and pledge their commitment of excellent service through their vision and mission statement, values, characters etc. And I just could not help but to wonder if you do have these guiding philosophies and if you do whether you uphold them or it’s just a PR stunt. My conclusion about all this was that your company seems to be a direct opposite of this, and your service levels leave much to be desired. </p> <p>Cutting to the chase, I bought a Polo Vivo in 2012 at McCarthy Parow at Cape Town. Excited as I was it slipped my mind that I had taken a Mechanical Warranty with you [The Company] and for almost four years I’ve been fixing my car from my own pocket. Yes, I know it was my responsibility to follow up and I signed the contract. But it never occurred to you that I have not been using your services for four years or you were just happy to keep looting money from your client for free. Companies that care and put their clients’ needs at heart would give them a courtesy call to find out what is going. Clearly for this company it is all about the BOTTOM LINE no matter how it comes.</p> <p>Even if I were to take to task for this I know I would lose that battle because I signed the documents and the onus was on me to claim. So don’t worry about that you’ve won on reaping me off. But it cannot be left untouched and it should excavate your consciousness about indignant service you offer to your clients. The lady who called me never even mentioned benefits or compensation for these claim-free years. For all these years you have forgotten that I am your client until my contact was due to expire. Then you remembered this is your client, let’s call him. Once again there is nothing really I am going to about this, my money has gone down the drain. I will, however, await your response on this regard.</p> <p>Policy No. ********** 657</p> <p> </p> <p> </p>