Poor Customer Service

<p>Hello Peter, my name is Siphelele Makhanya and I am a Bidvest Insurance Customer. This morning I called requesting them to add a courtesy car facility on my insurance package and to my surprise I was told to call a Durban Umhlanga number where I was given a McCarthy Insurance number as they said I have called the wrong section. As I called I was transferred 3times without help. I saddened by the fact that up to now the gentleman that was said to call me back hasn't called. I am disgruntled and my airtime is yet till now I have not been helped. As a customer I cannot call four numbers without finding help and sadly these numbers were given to me by their staff. </p> <p> </p>