poor customer service.

I app**** to bidvest insurance for mechanical cover on the 24th of april 2018. Only to discover that on the 26th of April 2018 incorret information was capture, after holding on for 15 minutes just to query the exclusion on the policy, i found that my Car data was incorrect, then i was told that they were going to first query the call recording to verify that the information i had given, utter nonsense that i had to wait and then my query still had not been attended to. i am not happy with the way my call was handle amoung 4 people during the course of the encounter.

i really am not happy and i am considering cancelling the policy. i havent even paid my first premium, what happens here if i need to submit a claim? will i be treated far worst?