Poor communication advise during a breakdown

I had a car breakdown around 4pm on Sunday, I called the emergency assistance breakdown, to my dismay the consultants told me I should find myself a place where they can tow the car to wow💔💔, I then asked them that the policy clearly states that your insurance is the one which has to tow it to an approved dealer, they said they cannot advise on that like did I ask for the car to breakdown? I insured that because I needed to have a peace of mind when I have a breakdown, why am I paying it efficiently when it is month end and am not advised accordingly when I have a break? Who will cover the costs when I take it to my own dealer?