Poor communication

I made a tire claim on the 21st of August 2025 and strictly told the lady to kindly treat the case as an emergency. I received no response from them after emailing the required documents, i called back on the 25th August 2025 and i was told i needed to resend the documents which i did. Still no response, i called on the 27th and i was told the affidavit was not clear , i sent it and its over a week now and my tire is not fixes. I have no car to use. They do not communicate, you have to call and wait to be transferred