Policy not cancelled... Being debited 2 months after cancelling

When I was contacted regarding my previous complaint, I clearly stated to the lady I want this policy cancelled... It's off no use to me. Last month a debit order went off even this month too. What kind of business are you running? She called me from the recorded line therefore you can refer back to that call. While you at it please refund me my 2 months premium that you took after cancelling this policy before I take this matter further.