1 reviews | Active since Jan 2016
Pathetic Service
24hrs no response on this email
Dear Sir/Madam
I am writing to complain about my Warranty Claim for the Cambelt being rejected.
On Friday I was informed by Nissan that the Claim for the Cambelt has been rejected, on the Policy Document I received it does state that a Timing belt is covered. According to the research I have done, the Timing Belt and the Cambelt is the same thing. Nowhere in your Policy Document does it state that the Cambelt is not Covered, because clearly it is the same thing as the Timing Belt.
I look forward to your reply and a resolution to my problem and will wait for Today before seeking third-party assistance.
Nomfundo Ndlovu Policy no: B ********** 211
Dear Ms Ndlovu,
We regret to hear that our service has disappointed you and understand your frustration.
Thank you for taking the time to share your concerns with us, as this will help us continue to improve our service to our customers.
Please be advised that we are investigating the matter and may contact you for more details so that we can finalise the matter as soon as possible.
Kind Regards,
Candice Razaak
The Complaints Team
Dear Ms Ndlovu,
We regret to hear that our service has disappointed you and understand your frustration.
Thank you for taking the time to share your concerns with us, as this will help us continue to improve our service to our customers.
Please be advised that we are investigating the matter and may contact you for more details so that we can finalise the matter as soon as possible.
Kind Regards,
Candice Razaak
The Complaints Team
Dear Ms Ndlovu,
Thank you for taking my call.
Please note that a detailed response has been forward to the email address that we have on record.
Thank you for allowing us the opportunity to investigate and respond on the matter.
Kind Regards
Candice Razaak
The Complaints Team
Dear Ms Ndlovu,
Thank you for taking my call.
Please note that a detailed response has been forward to the email address that we have on record.
Thank you for allowing us the opportunity to investigate and respond on the matter.
Kind Regards
Candice Razaak
The Complaints Team