Pathetic service

<p>On 9 March 2017 I submitted a claim via my broker, Motorsure Direct, to Bidvest for my laptop that got damaged after I fell on wet stairs.</p> <p>Time went by and after follow up I was informed by my broker that they had a system change. Therefore the delay.</p> <p>On 31 March 2017 I was informed that they want to do an independant rest on my laptop. This after I subitted a damage report from a reputable IT bisiness in my area. They even called him and debate over the price of the laptop claim. Obviously they have no clue of the price of topend 18 inch laptops.</p> <p>Laptop was handed in at offices in Waterkloof Pretoria to a lady named Lynette.</p> <p>Until now I have not heard a single word from them or my broker. Looks to me if I do not make calls to find out what is happening nothing happens.</p> <p>In the meantime I am stuck without a laptop to do my work after hours and no one seems to care.</p> <p> </p> <p>I would surely not recommend Bidvest insurance to anyone.</p>