SF
Steve F

1 reviews | Active since Mar 2022

17 Mar 2022, 10:04

Outstanding Service from Bidvest tyre angel insurance

I dealt with a chap from bidvest insurance named Tyron Govender regarding cancellation of my newly acquired tyre angel insurance policy. He was incredibly knowledgeable and helpful. He explained the benefits of having the tyre angel cover, but understood why I was cancelling my policy. Despite my explanation for cancellation, Tyrone was very understanding and I truly believed he had my best interests at heart. Nonetheless, he cancelled my policy and followed it up with a letter via email confirming the cancellation of the policy and the debit order. Tyrone has told me that he will keep me on file and will continue to keep me informed of further products that may become available. I found Tyrone to be knowledgeable, friendly and very professional. An agent any firm would be proud to have in their employ. Well done Bidvest.

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply17 Mar 2022, 11:21
Official
Dear Steve,

Thank you very much for your feedback, we are delighted to hear that we provided you with friendly and professional service. We are sorry to see you go but do hope that you will find one of our products useful in future. We will also let Tyron know of your appreciation. 

Warm regards,
The Bidvest Insurance Team