ST
Sabelo T

1 reviews | Active since Sept 2012

04 Feb 2020, 11:15

Not paying for mechanical warranty claim

Shameful. Not wanting to pay for a mechanical warranty claim. Trying by all means to shift the goal posts when it’s time to pay up. Mechanical failure on a vehicle is a mechanical failure. Coming up with terms to confuse the client when it’s time to pay up, it’s just not on. I don’t wake up one day and damage my pistons in order for a claim to be paid. You even sent out an “independent assessor” because you didn’t trust the failure report from Audi, but I don’t trust your “independent “ assessor.

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Replies (1)
Bidvest Insurance
Bidvest Insurance's reply04 Feb 2020, 11:24
Official
Dear Mr S Thanjekwayo,

We acknowledge receipt of your review and thank you for bringing the matter to our attention.
 
We are sorry to hear of your dissatisfaction. The matter has been allocated to a dedicated administrator who will contact your shortly. 
 
We trust that you find the above in order.

Kind Regards,
THE COMPLAINTS TEAM