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Angela D

1 reviews | Active since Jul 2018

07 Jan 2022, 07:55

NOT AVAILABLE WHEN YOU NEED THEM

I have been trying to get hold of someone at bidvest insurance to clarify what exactly is covered under my warranty but this has proven to be an impossible task.

Countless calls and emails no assistance yet they are sending smss everyday selling new policies🙄.

I phoned in even yesterday and the guy took my number and other details for someone to get back to me,I AM STILL WAITING!!!

0
Replies (3)
Bidvest Insurance
Bidvest Insurance's reply07 Jan 2022, 09:54
Official
Dear Angela,
 Please accept our sincere apologies for not responding to your request for assistance. I will look into this for you and  ensure that this does not happen again. We have tried to call you on the number provided, without success, and we have sent an e-mail to you - please will you provide an alternative contact number?

Yours sincerely, 
B. Ntanzi
The Bidvest Insurance Complaints Team
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Angela D's update07 Jan 2022, 18:47
Reviewer Update
***
Which email? *** is my email

I did not see any missed calls even on my ***,so stop it the bs response!!!
Bidvest Insurance
Bidvest Insurance's reply10 Jan 2022, 08:11
Official
Dear Angela,

Thank you for providing your contact details, we will attempt to contact you again. 

Warm regards,
B. Ntanzi
The Bidvest Insurance Complaints Team