GB
Grace B
1 reviews | Active since Mar 2022
08 Mar 2022, 10:18
Non-responsive on claims
Very Poor service on their tyre angle policy claims. They are non-responsive, you will forever call them and hold for ages. Put in a claim on the 30th December 2021, I am yet to get an outcome three months down the line.
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Replies (3)0
Replies (3)
Bidvest Insurance's replyOfficial
08 Mar 2022, 11:45Dear Grace,
We are very sorry to hear that you were on hold for such an extensive amount of time and still unable to speak to someone. We did have an unusually high rate of calls today but we value your time and this should not have happened.
I will contact you directly to resolve this matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
We are very sorry to hear that you were on hold for such an extensive amount of time and still unable to speak to someone. We did have an unusually high rate of calls today but we value your time and this should not have happened.
I will contact you directly to resolve this matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
Bidvest Insurance's reply08 Mar 2022, 11:45
Official
Dear Grace,
We are very sorry to hear that you were on hold for such an extensive amount of time and still unable to speak to someone. We did have an unusually high rate of calls today but we value your time and this should not have happened.
I will contact you directly to resolve this matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
We are very sorry to hear that you were on hold for such an extensive amount of time and still unable to speak to someone. We did have an unusually high rate of calls today but we value your time and this should not have happened.
I will contact you directly to resolve this matter.
Yours sincerely,
B. Ntanzi
The Bidvest Insurance Team
GB
Grace B's updateReviewer Update
28 Apr 2022, 11:35Hi B.Ntanzi
So disappointing that 8 weeks after laying this complaint I am still not assisted. Your Complaints Consultants by the name of Thobani contacted me immediately after this complaint and requested that I re-submit the documents. I did and Thobani acknowledged the receipt thereof and stated that the is forwarding the matter to the assessors. I received no response till I managed to get through your call center on the 6th April and your consultant said the assessors have still not attended to my claim, asked me to resend everything that I sent previously. It is so disappointing that even today on the 28th April I have still not received any feedback or communication whatsoever and my claim is still yet to be settled. Every time I call your callcenter I am out on hold for the longest of time. This claim was put on the 30 December 2021 :(
So disappointing that 8 weeks after laying this complaint I am still not assisted. Your Complaints Consultants by the name of Thobani contacted me immediately after this complaint and requested that I re-submit the documents. I did and Thobani acknowledged the receipt thereof and stated that the is forwarding the matter to the assessors. I received no response till I managed to get through your call center on the 6th April and your consultant said the assessors have still not attended to my claim, asked me to resend everything that I sent previously. It is so disappointing that even today on the 28th April I have still not received any feedback or communication whatsoever and my claim is still yet to be settled. Every time I call your callcenter I am out on hold for the longest of time. This claim was put on the 30 December 2021 :(
GB
Grace B's update28 Apr 2022, 11:35
Reviewer Update
Hi B.Ntanzi
So disappointing that 8 weeks after laying this complaint I am still not assisted. Your Complaints Consultants by the name of Thobani contacted me immediately after this complaint and requested that I re-submit the documents. I did and Thobani acknowledged the receipt thereof and stated that the is forwarding the matter to the assessors. I received no response till I managed to get through your call center on the 6th April and your consultant said the assessors have still not attended to my claim, asked me to resend everything that I sent previously. It is so disappointing that even today on the 28th April I have still not received any feedback or communication whatsoever and my claim is still yet to be settled. Every time I call your callcenter I am out on hold for the longest of time. This claim was put on the 30 December 2021 :(
So disappointing that 8 weeks after laying this complaint I am still not assisted. Your Complaints Consultants by the name of Thobani contacted me immediately after this complaint and requested that I re-submit the documents. I did and Thobani acknowledged the receipt thereof and stated that the is forwarding the matter to the assessors. I received no response till I managed to get through your call center on the 6th April and your consultant said the assessors have still not attended to my claim, asked me to resend everything that I sent previously. It is so disappointing that even today on the 28th April I have still not received any feedback or communication whatsoever and my claim is still yet to be settled. Every time I call your callcenter I am out on hold for the longest of time. This claim was put on the 30 December 2021 :(
Bidvest Insurance's replyOfficial
20 Sept 2022, 16:32Dear Grace,
We trust that this issue was resolved.
Warm regards,
The Bidvest Insurance Team
We trust that this issue was resolved.
Warm regards,
The Bidvest Insurance Team
Bidvest Insurance's reply20 Sept 2022, 16:32
Official
Dear Grace,
We trust that this issue was resolved.
Warm regards,
The Bidvest Insurance Team
We trust that this issue was resolved.
Warm regards,
The Bidvest Insurance Team