No Transparency

Good day,

My husband took a mechanical insurance cover with your company about 2 years ago. Since the cover was taken he has been asking for the full copy of the policy cover documentation, but was only given the cover letter. Requesting the full documentation was for him to check and ensure that all necessary information was correct and that everything was covered, as that was his consumer right. Your company failed to do so. He processed 1 claim and it was a bit of a hassle but eventually it was paid out. After that claim he requested for the full documents again, but no response. Yet your sales department are quick to call and sell new products.Now there is a claim for the engine and your claims department is saying the engine is only covered for a certain amount and they won't pay for it fully. Your company did not give full disclosure of what the cover entails and what parts are covered for which values. My husband DID NOT recieve the full documentation that was requested for from the onset this issue and this is a violation of CPA, as if a client requests a copy of the agreement it should be issued. Furthermore we requested for a copy yet again, and still nothing. Your service is shocking this issue needs to be resolved ASAP!