No response on claim

<p>I have an extended warranty with Bidvest, my car requires fixing. I called Bidvest to request for procedure, I was told that the dealership needs to submit a claim which was done together with a quotation. The previous customer care representative that assisted the service manager is no longer available, the current customer care representative cannot see any details of the records.</p> <p> </p> <p>It's been two weeks an nothing has been done regarding the claim but have been paying all my instalments and will likely be getting a debit order deduction in a two days but have not been assisted.</p> <p> </p> <p>Bidvest needs to resolve the claim matter immediately.</p> <p> </p>