KR
Kyle R

1 reviews | Active since Nov 2016

03 Nov 2016, 16:06

No progress in almost 4 months and poor communication

<p>A 3rd party insured with Bidvest drove into my parked car in a Mall parking lot.</p> <p>25/06/2016- Incident took place</p> <p>04/07/2016 - I was requested to take time out of my personal schedule to obtain quotes</p> <p>01/08/2016 - Case was handed over to Attorney's and I was to be contacted</p> <p>04/08/2016 - Quotes were sent</p> <p>22/08/2016 - An assessor was to view my vehicle "soon" however No one showed up</p> <p>From date of incident 25/06 to today 03/11/2016 + numerous calls to Attoneys and Bidvest I still await feedback and progress. Surely, it cannot take this long to resolve a simple matter such as mine.</p> <p> </p> <p>I cannot imagine how long I would have to wait should I personally be insured and have to claim from Bidvest ?</p> <p> </p> <p> </p>

0
Replies (2)
Bidvest Insurance
Bidvest Insurance's reply03 Nov 2016, 17:03
Official

Dear Kyle,

Thank you for taking my call earlier. As discussed, I will forward an email to you to request the required information necessary to investigate the matter. I will revert with feedback immediately thereafter.

Thank you.

Kind regards,

Janet Marimuthu Complaints Resolutions Administrator.

IUA Business Solutions

Bidvest Insurance
Bidvest Insurance's reply09 Nov 2016, 14:22
Official

Dear Kyle,

Thank you for taking the time to accept my telephone call once again. I have escalated the matter to Bidvest Insurance who will take up the matter for you.

We trust that the matter will receive urgent attention and reach an amicable finalization.

Kind regards,

Janet Marimuthu Complaints Resolution Administrator

IUA Business Solutions.