kM
kelebogile M

1 reviews | Active since Mar 2015

20 May 2025, 09:55

NO GO ZONE INSURANCE-BE CAREFUL

I'm here again since i can't find my last review. My claim was rejected claiming they didn't get the full information from my side. I sent several emails and till this day, no response from them. Since i couldn't give them what they want, on the last email i sent, i asked them to send their inspector to come and get the info they need. I mean we sent everything and still said i didn't submit. They want picture in a certain format, they always said their system rejected my photos. It was not my fault. They simply do not want to pay out and i had to buy new tires as i couldn't wait longer with those ones. I would definitely not recommend it to anyone since i claimed from February. I've been taken from pillar to post.One thing i know for sure is that should they not get their money when they debit, they will call me instantly. If i could, i would give them a NO STAR RATING! All i kept getting was a repeated message from as if i didn't sent anything.

0
Replies (1)
Bidvest Insurance
Bidvest Insurance's reply20 May 2025, 10:37
Official
Dear Kelebogile,

Thank you for your feedback, we are very sorry to hear that you are unhappy with the service provided. 
We will contact you directly to address your concerns. 

Warm regards,
The Bidvest Insurance Team