No Debit Order Refund

<p>I recently changed my car insurance cover from Anderson to Bidvest (on good advice from my broker, Motorsure Direct). I was debited my Pro-rata insurance for May and the full amount for June (all good) but I was also debited an additional R 666-31 incorrectly. I first contacted Motorsure on Monday the 10th of June to request a refund. I was told I would receive it by Wednesday the 12th of June. Then I was told I would receive it on Friday the 17th of June. Then on Tuesday the 21st of June. I still have received no refund. I am usually very patient but now I am very angry. I have contacted Motorsure Direct regarding this several times on email between the 10th of June and today (22 of June). Thank you. </p>