No communication from Bidvest, not checking or following up on progress.

I sent my car to the repair shop on a Friday morning of the 4th of April ,they sent bidvest incomplete documents unfortunately. Bidvest did not communicate with the repair company that the documents are shortfrom for 3 days starting on that following Monday. The only communicated when I call them by doing a follow up on the claim. I didn't recan update as promised by bidvest.

I then did a follow up on the repair company to inform them about the short documents for claim processing. They then said they sent the documents a day later but no confirmation from Bidvest. I called again to follow up since they didn't call/email /sms me with an update. After the long hold on the line for assistance when calling bidvest, I was told that the repair company hasn't sent the appropriate documents and I should do a follow up. When I called the repair shop, it was evident that they had emailed documents to bidvest as they also cc (d) me on my email.

It was the 5th day and counting that a concussion to the assessment for my car has not been reached. I have been without transport ever since with no way forward at this point. Went through the process of getting hold of the insurance requesting an update ad I was told that they haven't received the documents still. I requested that they check carefully by the company email and my policy number. Guess what, it was sent and they were just lazy to look for it.

I was promised that it will be sent for assessment and I should wait for an update before the end of business day. 5pm came and passed and nothing from Bidvest only wake the next morning with half a claim processed and approved. (I've had it with bidvest)

Thinking about that grusome posses of calling, nagging, bagging bidvest employees to do their job was depressing. Now it was a prossess correcting the incorrect order being authorised by the insurance. It's unfortunate that they still claimed to not have received the emails while they hadn't checked properly through their emails again, which then dragged the this for another 3 days.

When bidvest finally confirmed that the documents are complete and correct, it was another day or two for authorisation with no feedback until the last minute when I couldn't call them back. Today it's the 15th of April, order authorization done, two weeks with no car but still continuing to pay the premiums is utter bull...

I wouldn't advise anyone to join bidvest as they cannot serve their customers as promised in the policy schedule.